Benefits of Managing Online Reviews

online-reviews

Benefits of Managing Online Reviews

It is very important that you manage your online reviews.

Good reviews are great to have but no-one likes receiving a bad review, let alone having to see it online and do something about it. However if you don't, the effect of a bad online review is like 'word of mouth' advertising and whether we like it or not, 85% of people believe online reviews as though someone they know had told them.

So you have to take care of them.

How?

  • Check them every day.
  • Thank the good reviewers.
  • Manage bad reviews (by reaching out to those people).
  • You might invite them to dine in your restaurant again.

If you don’t do it, then those bad reviews remain out there and are likely to be believed by those reading them. So, make sure that you do a regular check of your online reviews.